Delete your Tappy Tales account and data

App: Tappy Tales (com.tappytales.app) · Developer: OriGiProductions

This page explains how to delete your Tappy Tales account and everything stored with it. You can do it yourself in the app, or ask us to do it for you — you do not need the app installed to make the request.

Option 1 — delete it yourself, in the app

1. Open Tappy Tales and enter Parent Mode (tap the parent button and complete the shape puzzle).
2. Go to Settings → Account.
3. Tap Delete account and confirm.

Deletion is immediate and permanent. Your account, and all server-side data listed below, are erased straight away.

Option 2 — ask us to delete it

Email playtappytales@gmail.com from the email address you used to register, with the subject "Delete my account".

We will confirm the request, delete the account and everything listed below, and email you when it is done — within 30 days, and usually within a few days. We may ask you to confirm from the registered address, so that nobody else can delete your account.

What gets deleted

Everything we hold on our servers for your account:

• Your account and sign-in email
• Your registered family devices
• Your purchase entitlements — the record of which content packs and stories your account owns

What is not on our servers at all

Your photos, your voice recordings, and the names and cards you create never leave your device. We hold no copy of them, so there is nothing for us to delete. They live in the app's private storage, and they are removed when you delete the app's data or uninstall it. If you want to keep them, save them elsewhere first.

What we keep, and for how long

We retain nothing about your account after deletion.

Records of purchases are held by Google Play, not by us, because Google is the seller and is required to keep them for tax and accounting purposes. Deleting your Tappy Tales account does not delete your Google Play purchase history, and does not refund purchases. Refunds are handled by Google Play.

Deleting your account is permanent

Once your account is deleted we cannot restore it. In particular, the content packs and stories you bought are tied to that account. If you delete it and later create a new one, your purchases will not carry over, and we cannot move them for you. If you only want to stop using the app on one device, remove that device in Settings → Devices instead — that keeps your purchases.

Questions

Email playtappytales@gmail.com. Our full Privacy Policy explains everything we store and why.